Unable to see/track my digital gold investment? : Tickertape

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Rahul Dhuppad

started a topic 5 months ago

Hi I am unable to see or track my digital gold investments which I have made through the ticker tape app since last night. It’s still not visible. What’s the issue ??

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Kiran

said 5 months ago

hi all GOLD investors, i suggest, please raise support ticket officially on this link: https://help.tickertape.in/support/tickets

TickerTape don't have a direct customer care number but the ticket is assigned to Ms Gayathri Ravi, who responded on this forum that the GOLD investments will be available in 48 hours in the profile (due to some server issue). So let's show the patience.

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Kiran

said 5 months ago

thanks Rahul ji for raising this issue... same case with me. It is still NOT visible on mobile app and portal both. I had raised a support ticket as well and no response on it for last 24 hours.

@TickerTape tape - please respond asap or do we need to connect with SEBI first?

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Manj B

said 5 months ago

48 Hrs are passing now. Already raised tickets. No response on it. May be need to connect with SEBI.

Also, is there any other way we all can be in touch to discuss on this, may be google group or something, hence we can decide on next action.

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Shriniwas Hegde

said 5 months ago

It seems the problem has been resolved,the account is showing the balance now.but I have withdrawn the gold just to check whether the amount genuinely gets credited in my account..but not yet received any!

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Rahul Dhuppad

said 5 months ago

When will the amount get credited to my account. It’s already been 36 hours. What kind of scam is this ? Has anyone got their amount credited to their account?

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Lev Dcruz

said 5 months ago

Probably the worst customer service I’ve seen. Everyone is in panic mode and they don’t even issue a circular stating what the issue is and the expected time of resolution. I had to dig into it and find the purchase is deposited with Safegold and on their site they have a note stating they will be back in 48 hours due to an upgrade. I

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manzoor

said 5 months ago

If they are not responding to us, let's make it public by using their social media, like I did. Let others see their true colors by commenting on their Instagram and X.

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manzoor

said 5 months ago

If they are not responding to us, let's make it public by using their social media, like I did. Let others see their true colors by commenting on their Instagram and X

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Rahul Dhuppad

said 5 months ago

Definitely that has to be done. There could be crores of amount involved.

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manzoor

said 5 months ago

I did, and they said they would get back to me on Monday. Who are you to fear? We can't withdraw our money, and they are not responding even after we raised a ticket. Let's post on their social media instead of just discussing it here.

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Rahul Dhuppad

said 5 months ago

That’s the thing. Just keep on mailing them. Otherwise we need to move ahead with legal notices to them.

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Rahul Dhuppad

said 5 months ago

Also if anyone is still continuing with the investment. Pls stop immediately. Or try to withdraw some amount. You will get to know very soon, how fckd up everything here is.

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Manj B

said 5 months ago

Yes, I received the amount. May be mine was small amount so pass through. It took 2 days.

Try withdrawing in small chunks. Also, want to highlight that, the Gold rate applied during withdrawal was Rs.7000 only(while the buy rate was Rs.7360). But I ignored. Just try to get whatever you can, instead of nothing.

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Pragyan Mohanty

said 5 months ago

Also their website says digigold would be restored in 48 hours

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Rahul Dhuppad

said 5 months ago

Initially I was also not sure about the purchase in Tickertape app, as there was no receipt of the investments made, there was no mail confirmation given as well. When the same thing happened earlier with this app, how much time did it took to resolve the issue ?