Tickertape

hi all GOLD investors, i suggest, please raise support ticket officially on this link: https://help.tickertape.in/support/tickets

TickerTape don't have a direct customer care number but the ticket is assigned to Ms Gayathri Ravi, who responded on this forum that the GOLD investments will be available in 48 hours in the profile (due to some server issue). So let's show the patience.

thanks Rahul ji for raising this issue... same case with me. It is still NOT visible on mobile app and portal both. I had raised a support ticket as well and no response on it for last 24 hours.

@TickerTape tape - please respond asap or do we need to connect with SEBI first?

Same issue here: 'something went wrong.' I raised a ticket, but this feels like a complete scam. Here’s why:

1. No confirmation email or invoice regarding the purchase. How can we trust a platform that doesn’t even provide basic documentation?
2. No communication about this issue—no email, no notification on the platform. How can they just stay silent when something like this happens?
3. Zero trust for future investments. If they can’t handle this situation professionally, why should we trust them with our money in the future?
4. No complaint email ID, no phone number, no chat support. There’s literally no way to reach them. How is this acceptable for a financial platform?

This is beyond unprofessional—this is borderline scam behavior.

Same issue for me: it says 'something went wrong.' I raised a ticket, but this feels like a scam because there's been no communication about this issue. Suddenly, this error happens, and there's no assurance that it won't happen again in the future. The lack of professionalism is alarming—no customer service number, no chat support, and no follow-up emails. This is unacceptable.